I’m a consumer rights expert specialising in complex disputes across motoring, financial services and retail sectors.

I have helped consumers recover more than £550,000 in refunds and compensation, often in cases where firms have delayed, denied or simply refused to engage with their customers. From faulty goods and poor customer service to unfair contracts and systemic failures in complaint handling, I focus on getting results where others hit a brick wall.

I have built a reputation for my forensic knowledge of consumer law and a practical, no-nonsense approach to resolving complaints. My work is rooted in holding firms to account and securing the outcomes consumers are entitled to, not what companies or others claim should happen.

I’m particularly committed to protecting vulnerable consumers. Where firms fall short, or exploit those in difficult situations, I take a direct and uncompromising approach. The UK has some of the strongest consumer laws in the world, yet too many businesses act as though they don’t apply to them – particularly in areas such as private parking.

With more than a decade of hands-on experience, I’m Consumer Editor for Candis Magazine and a consumer expert for the Sky News Money Blog providing advice and answering readers’ questions on a wide range of consumer issues.

I regularly provide expert commentary across national television, radio, print and online. My broadcast appearances include BBC Radio 4’s You & Yours, BBC Radio 5 Live, BBC Radio Scotland, BBC Look North, LBC and BBC Breakfast. My work and expert commentary have also featured in The Times, The Sunday Times, The Telegraph, Daily Mail, The Independent, Good Housekeeping, Daily Express, Daily Mirror and other national publications.

I am the author of How to Complain: The Consumer Guide to Resolving Complaints and Motoring Disputes and a guest contributor to Which? Conversation.

Awards

Consumer Champion of the Year – Shortlisted, Headlinemoney Awards 2026