I’m a consumer rights expert specialising in complex disputes across motoring, financial services and retail sectors.

I have helped consumers recover more than £550,000 in refunds and compensation, often in cases where firms have delayed, denied or simply refused to engage with their customers. From faulty goods and poor customer service to unfair contracts and systemic failures in complaint handling, I focus on getting results where others hit a brick wall.

I have built a reputation for my forensic knowledge of consumer law and a practical, no-nonsense approach to resolving complaints. My work is rooted in holding firms to account and securing the outcomes consumers are entitled to, not what companies or others claim should happen.

I’m particularly committed to protecting vulnerable consumers. Where firms fall short, or exploit those in difficult situations, I take a direct and uncompromising approach. The UK has some of the strongest consumer protections in the world, yet too many businesses act as though they don’t apply to them – especially in areas such as private parking.

With over a decade of hands-on experience, I’m Consumer Editor for Candis Magazine and Sky News have me as their consumer expert for the Money Blog offering advice and answering readers questions on a wide range of consumer issues.

I’m also regularly featured across national and regional media, including BBC Radio Scotland, BBC Breakfast, the Daily Mail, The Times and Sunday Times, The Daily Telegraph, Newsweek and The Sunday Post. I am the author of How to Complain: The Consumer Guide to Resolving Complaints and Motoring Disputes and a guest contributor to Which? Conversation.

My commitment to consumer justice has earned me a reputation as a leading voice in the field of consumer rights.