In April 2024, I warned that millions of UK consumers were being trapped into ongoing subscription payments they...
General Consumer
My Year in Review 2025
2025 has been a defining year for my work on consumer rights. I have combined national media influence with hands-on...
Black Friday and your consumer rights
Black Friday sales began in America and falls on the day after Thanksgiving. Black Friday traditionally marks the...
Parcel deliveries and your consumer rights
Millions of us do online shopping nowadays, but what can you do when things go wrong? When you place an order online,...
Gift Card Scams and How to Get Your Money Back
A gift card is an easy and popular way to give a gift to your loved ones to spend at their favourite stores, but they...
Ofcom 2025 Report: Best and Worst Parcel Delivery Companies Revealed
Record-Breaking Year for Deliveries – But Problems Persist Ofcom’s latest parcel delivery performance report (October...
DMCCA 2024: What You Need to Know About Your Rights
The Digital Markets, Competition and Consumers Act 2024 (DMCCA 2024) came into effect in April 2025, replacing the old...
UK Customer Satisfaction highest in 2 years
The Institute of Customer Service publishes a survey twice a year to measure customer satisfaction in the retail...
My 10-year anniversary in consumer rights
This month marks my 10-year anniversary in being involved in consumer rights. Being sold a car that lasted 11 weeks...