HOW THE COMPLAINTS RESOLVER CAN HELP YOU
Is your complaint not being taken seriously? Are you tired of getting generic responses and getting nowhere with faulty goods or disputes? Whether it’s a faulty sofa, kitchen, online course or car, I specialise in delivering fast, powerful solutions to get you the outcome you deserve.
While you can find free tips on my blog and social media, nothing compares to the personalised, in-depth, results-driven support I provide. If you’re looking for real solutions, bespoke advice and a leading consumer rights expert who will help you every step of the way, my services offer the expertise and attention to detail that free resources simply can’t match.
If you’re stuck, you have come to the right place. I have a proven track record to resolve your disputes quickly and effectively.
COMPLAINTS AND CONSUMER LEGISLATION
The majority of complaints fall within the Consumer Rights Act 2015, although many firms are making it increasingly difficult for consumers to complain. This is leaving people like you stuck and not knowing where to turn or what to do next. Does that sound familiar?
COMPLAINTS – WHERE I COME IN
With years of expert experience in resolving complex complaints and disputes, I am recognised as a leading authority in consumer rights. I don’t just tackle simple issues – I solve the most challenging consumer problems and motoring disputes, consistently delivering exceptional results. My track record speaks for itself. I’m committed to achieving the best possible outcome for every case I take on.
Resolving complaints takes time – from looking at the correspondence, gauging the direction to take it and providing specific advice. I can, for a fee, scrutinise your complaint and give you bespoke advice to unlock your dispute and seek redress.
Exclusive High-Impact Support – I provide a bespoke, comprehensive approach backed by years of forensic knowledge and expertise in consumer law.
I don’t just resolve disputes – I dissect each case to ensure we achieve the best possible outcome, fast.
Peace of Mind and Confidence – I cover every detail in a clear and easy to understand report. You don’t have to worry about complex legal language, missed deadlines or fighting rogue traders on your own.
Clear results – my method is tried, tested and proven.
I only take on a select number of cases each month, ensuring that each client receives my undivided attention and top-tier expertise. I specialise in handling high-value, premium disputes, including luxury cars, motorhomes, complex construction issues, and more.
Whatever your complaint, you will have a dedicated expert who understands consumer law inside and out and who will fight for the result you deserve.
TESTIMONIALS
Here are a few happy clients who I have helped win nearly £95,000 in refunds.
I handle every detail of your complaint with precision, expertise and forensic attention to detail ensuring a swift, effective resolution. From initial analysis to final settlement, I navigate the complexities of consumer law so you don’t have to.
With me, you’re not just another case – you’re a priority, and I will work tirelessly to secure the outcome you deserve.
THIS IS WHAT A BBC WEST MIDLANDS PRESENTER SAID WHEN I WAS DISCUSSING CONSUMER RIGHTS ON THEIR DRIVETIME SHOW
CONTACT ME
Contact me with a brief outline of the complaint.
I also provide you with an invoice so you can reclaim it as a consequential loss in having to seek advice from a leading consumer rights expert.
I do not provide a free complaints resolution service or work on a no-win no-fee basis.
Give me a few brief details as follows:
- Make and model of item
- Price paid
- Date purchased
- Payment method and who with
- Faults and responses on a timeline
Bullet point it to make it easy to read and follow.
I am in the business of saving you time, money and stress in finding solutions to your complaints and disputes.
The Complaints Resolver gets results every time.
Hi. We are so stressed right now! We bought a fridge freezer costing almost £1500 on 12/02/22. Just after Christmas the freezer broke and we lost our food. We contacted Curry’s but were automatically transferred to Samsung, the manufacturer. We explained and they sent a repair man. He replaced a part, we restocked the freezer…and then a couple of days later we noticed it wasn’t freezing. We called Samsung again, they sent another repair man. He couldn’t repair it and said he thought we needed a gas engineer. We explained we wanted a replacement item as the repair was proving difficult. We called Currys who said we need an uplift number from the manufacturer. The manufacturer said another repair visit was needed so a gas engineer was sent last Friday 13th Jan. He couldn’t fix the appliance, he went outside to speak with Samsung privately and then told us another visit was required! We stated again that we felt we had accommodated the attempts at repair and we now needed a replacement. Samsung have said no, another repair is necessary – we don’t want a repair as we’ve lost faith entirely in the product. Currys customer services have been appalling. We’ve been lied to, promised callbacks, told we can’t speak to complaints department, we can’t speak to a manager etc etc etc. I’ve cited the Consumer Rights Act but no-one cares. I’ve messaged Currys on Twitter, they tell me to contact Customer Services. It’s a never-ending saga and we’re still without a working fridge freezer and the only offer is a fourth attempt at repair. Any advice would be very welcome please.
Hi. I wonder if you can help me.
I bought a sofa from a small company and within two weeks I reported it as faulty. They said they’d get the person to phone me, I heard nothing. I then sent emails again I heard nothing. I again phoned and they arranged for some on to view the sofa, he confirmed the fault but again didn’t nothing, they came out again to view it and supplied a report stating there was no fault but it was about my other sofa? They again came out last week and so did the lady who sold the sofa, she agreed it was faulty and the assessor did at first but submitted a report to the contrary. The lady I bought the sofa from says she can’t refund me as she needs to get her money back first? So I’m out of pocket with a faulty sofa? I informed them within 30 days of the fault by phone and email. I’m not sure what to do now? I just want the sofa gone. It’s been going on for 6 months.
Thank you for your time.
We bought 2 leather sofas from a showroom , 5 months after delivery we noticed the poor quality of leather and one side sagging badly , company sent a technician a month later who told me he would note the problem on his report , report came back No fault found ! The company refused to act further , we got our own report which indicated lots of faults including springs and frame . The company refused to act on our report ! We had to go to small claims as we paid bank transfer . 18 months on 2 court appearances . The springs are now completely broken and the frame is bent ! They are only now offering ‘ as a gesture of goodwill ‘ to re- stuff the cushion ! We have refused . We have also found out that they substituted the leather grade for a cheaper thinner type , which they say ‘ manufacturers have the right the change product specifications’ ,
At this stage we have asked for a full refund plus the £450 court fee and our technician fee , or replacement in the quality leather shown on our invoice ! They have refused , they are offering their goodwill gesture to re stuff and look at the spring even though this is covered by their warranty. We don’t want a frame , or spring repair as the leather is poor quality and after 5 months of use it’s obviously not of satisfactory quality , we paid £3200 !
18 months of pure stress through the court , the judge wants it settled out of court but they are digging their heels in and still refusing to re fund or replace
Hi Scott, I believe my wife messaged you yesterday. We have been trying to get help from Evans Halshaw Lincoln re a clutch replacement that is needed. Bought the car in Feb 2019 for £8,213. Paid £494.99 for what turns out to be Evans Halshaw’s own extended 2 year warranty. Not made clear at time but is in paperwork. I’m diagnosed dyslexic though so if wife doesn’t spot it I’ve had it! She’s writing this for me. When they had car in in mid July 2020 it was to look at a judder. No diagnostic testing was done they raid tested it to say it was clutch. If I wanted it testing diagnostically they would strip clutch down but at my expense of fault wasn’t covered in warranty. They said it was clutch and it wasn’t covered on warranty. Clutch facings are excluded in warranty according to my paperwork. When I queried how independent warranty was they said although it was their own decisions made were carried out by someone offsite! They took forever to tell us this, didn’t answer phone or return calls. They have quoted us £1250 to fit ‘clutch kit’ and said we can have 10% off to compensate for their bad service. Thing is, it’s an automatic car with just 40,000 on clock. Automatic clutch shouldn’t go this early and especially not with low mileage. They won’t look at why it’s failed, although apparently oil leak onto clutch is often a cause. Oil leaks aren’t excluded from warranties though. I asked them what they did in the service they did for purchase and it was an oil filter and oil change. Have spoken to help@evanshalshaw head office who make sympathetic noises but either don’t pass on complaint to local branch or local branch ignore them. Have spoken to an automatic expert in Nottingham and he said they should be replacing oil seals too? Or it will happen again. This would make cost of repair £1600 at that garage, they said if Evans Halshaw are doing it for £1200 they are not doing whole necessary job to prevent it happening again. Oil seal leaks are covered in warranty. Spoke to Ford customer care uk and they said EH are wrong to diagnose without diagnostic testing but said we would have to pay for stripping down of clutch. Don’t know where to go from here. Now find out evanshalshaw have a diabolical reputation in Lincoln for this sort of thing. Any advice? Wife is good at writing letters and we’ve kept an email trail but don’t know what to do, their warranty is worthless. Any advice appreciated please.