Royal Mail postal workers have launched a series of strikes in a long-running dispute over pay and conditions over the...
General Consumer
How to cancel a gym membership
I occasionally get asked for advice on how to cancel a gym membership, gym membership problems, contracts and...
National Customer Service Week
National Customer Service Week is an annual event that is held in the first week of October and highlights the...
Center Parcs and your consumer rights
Center Parcs sparked anger with customers for its original decision to close its villages for the Queen's funeral. The...
My Year in Review – 2021 into 2022
Well, 2021 has been quite a year! My profile shot through the roof overnight when I was featured in the Daily Mail as...
The Consumer Rights Act 2015 – what you need to know
This is what you need to know about the Consumer Rights Act 2015 and how to apply it to reinforce your legal rights....
The importance of great customer service
The importance of great customer service is something that matters more than ever now in a post-Covid world. Firms...
Reverse burden of proof explained
The reverse burden of proof is an integral part of consumer legislation and reinforces your consumer rights....
My blog is 5 years old!
My blog is 5 years old! It’s been quite a journey and I never knew what it would involve when I set about it all. If...