Buying a second-hand car is likely to be the second biggest purchase you will ever make. It is also a purchase that creates the most complaints. Knowing how to reject a car and your consumer rights is crucial. Unscrupulous car dealers rely on tried and tested tactics to deny you a remedy, knowing that most consumers do not know how to reject a car and assert their consumer rights.
What grounds can you reject a car?
You can reject the car if the vehicle is not fit for purpose, as described, satisfactory quality or does not match the description you were given.
Cosmetic issues or minor faults are not valid reasons to reject a vehicle.
Can I return a car if I am not happy with it?
You can if you bought it online under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This is commonly referred to as ‘Distance Selling Regulations’ and provides a ‘cooling off’ period.
This applies to distance selling purchases where you have not had the opportunity to inspect the goods. You have up to 14 days to notify the seller in writing to return the goods, and another 14 days thereafter to do so.
This does not apply if you have bought the car from a showroom and had the opportunity to inspect the vehicle and test drive it.
Can I return a used car within 14 days?
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives you the right to cancel or return your vehicle from the moment you place your order until 14 days after it has been delivered.
This only applies if the entire buying process was completed online and you did not have the opportunity to inspect or discuss the vehicle purchase in person.
It does not apply if you visit the forecourt to collect the car, pay a deposit or sign any forms or documentation onsite.
Car dealers will often cite the car is ‘bespoke’ to push back on this. A set of wheels as part of a manufacturer’s options on a car does not make it bespoke.
How can I get help to reject a car?
Look no further! I have helped scores of motorists successfully reject their cars.
You can do it yourself by reading my book or you can email me for advice – scott@thecomplaintsresolver.co.uk
Three people who bought my book have won £91,000 in refunds – that’s money well spent!
I can help you reject your car with the minimum of fuss.
I understand consumer law better than most car dealerships. I am familiar with the tried and tested tactics, lies, deception and fob offs they rely on to deny you a remedy.
My track record is formidable. I have single-handedly saved consumers over £450,000 that I am aware of. I won over £111,000 for consumers in 2023.
How does it work?
I do not work on a no-win no-fee basis.
Email me – scott@thecomplaintsresolver.co.uk – and I will ask a few simple questions and provide you with a quote.
This is a paid for service up-front.
I provide a step-by-step guide and advice cross-referenced to various specific paragraphs on consumer law in a comprehensive report for you to resolve your dispute.
If you follow my advice to the letter, you will get the outcome you want and deserve.
I am happy to answer questions afterwards and provide ongoing guidance if necessary.
I also provide you with an invoice so you can reclaim it back as part of your consequential losses in having to seek advice from a leading consumer rights expert.
My advice doesn’t have to cost you a penny.
The Consumer Rights Act 2015 allows you to claim back costs incurred (consequential losses) due to a breach of contract.
There is nobody out there that does what I do. I deliver value for money in spades at a reasonable price to the highest standards with ongoing support and guidance if necessary.
My forensic knowledge of consumer law is second to none.
I get results every time – I’m The Equalizer on complaints. One strike is usually all it takes for me as a rule.
I am in the business of saving you time, money and stress – 3 things you can’t put a price on.
Testimonials
I am an expert in my field. Don’t just take my word for it. See what others say.
I helped this man secure a full refund within 2 working days – my fastest ever result.
This young woman was being fobbed off and stuck in a loop with a major car dealership. She was getting nowhere with her complaint until she found me.
I helped this man secure a full refund of £36,000 on a faulty Range Rover Sport. This was a complicated case involving clear deception, with the dealer attempting to wipe fault codes to cover his tracks.
Nobody will make it easy for you to reject a car. I have almost 10 years experience in helping consumers reject a car.
Contact me – scott@thecomplaintsresolver.co.uk – and let me deal with it.
