This month marks my 10-year anniversary in being involved in consumer rights. Being sold a car that lasted 11 weeks...
General Consumer
How to Complain and Win
Are you sick and tired of being fobbed off with excuses, silence or outright lies? Good. You should be angry, but you...
How The Complaints Resolver can help you
HOW THE COMPLAINTS RESOLVER CAN HELP YOU Is your complaint not being taken seriously? Are you tired of getting generic...
How I became a consumer rights expert
I'm occasionally asked how I became a consumer rights expert.It all began with one complaint buying a second-hand car...
My Year in Review – 2024 into 2025
Well, 2024 has been quite a year! It’s been quite a journey and I never knew what it would involve when I embarked on...
Christmas shopping and your consumer rights
It’s that time of year when we are doing our Christmas shopping and knowing our consumer rights. Knowing our rights...
How to complain about a water company
The Consumer Council for Water (CCW) cited complaints from household customers in England and Wales soared by 29% in...
Poor mobile phone coverage – your consumer rights
Poor mobile phone coverage is an ongoing problem no matter where you live around the UK. Poor mobile phone signals,...
UK Customer Satisfaction slumps to lowest level in 14 years
The Institute of Customer Service publishes a survey twice a year to measure customer satisfaction in the retail...